Good communication is essential for any business to thrive. Depending on its daily activities and needs, a company may require different channels of communication to meet the deadlines, deliver satisfying results and prosper, with the telephone still being the most prominent.
However, a traditional phone system is not the only option anymore—and it’s hardly the best one. With the development of technology, the traditional landline is being pushed back by more advanced solutions.
More and more business owners are deciding to switch to a hosted PBX, a cloud-based phone system that doesn’t require miles of copper wire, physical location, or that much maintenance.
What is hosted PBX?
A hosted PBX is a phone system that uses the Internet to connect phones, faxes, and mobile devices to a business or home. When you have a hosted PBX, it uses VoIP (Voice over Internet Protocol) to send voice calls over the internet. This means you can get the reliability of a traditional phone line but without the hassle of managing and maintaining a large phone system.
The internet is all around us and it’s been proven to be more reliable than your average phone line in terms of uninterrupted communication. As long as your internet connection is up and running, then you’ll be able to make and receive calls with ease.
So, why should you think about replacing your traditional PBX with a hosted PBX?
Advantages of hosted PBX
Hosted PBX systems are a lot cheaper than traditional ones. Their initial installation cost is lower, but they also require a lot less care in the long term. There’s no need to worry about upgrades, maintenance, or repairs—all of that is handled by the vendor. It means that you can easily make savings on the costs you would have otherwise used for staying up to date and eliminating problems. Not to mention that you won’t have to worry about all that, and you will be able to use that time and energy for things that can benefit your business.
With hosted PBX systems, you are able to access your voicemail and fax services wherever you are, as long as you have an internet connection. Even if you are travelling around the world, you can still receive important messages or dial into a conference call without any problems. As such, you won’t need to think about redirecting your calls or get nervous whenever you have to get away from your company phone.
Ease of use
Unlike traditional PBX systems, hosted ones are easy to use, even for non-IT staff. Setting it up takes only a few minutes, while changing features or settings is as simple as clicking a mouse button. As such, you will be able to save money on technicians and avoid too much hustle. And if there’s something too complicated for you, your provider will take care of it.
If the number of employees increases, you can still easily expand your hosted PBX system with no problems. All you need to do is contact your provider. They will simply configure new extensions for you, and you won’t have to buy or install anything new.
With a traditional PBX system, there are only so many phones that you can connect to it, and those phones need to be physically located within the building. With hosted PBX systems, there are no limits—any employee can be reached via phone, regardless of where they are located in the world. Additionally, the calls don’t need to pass through the local exchange—they can be routed via the internet instead.
Traditional PBX systems are prone to hacks and malicious attacks. They often contain proprietary data that might be intercepted or stolen, which can lead to serious consequences for the company. This is why hosted PBX systems are safer—not only are they more secure, but they also don’t contain confidential data which might be exposed to outside parties.
As you can see, hosted PBX systems offer a lot of benefits over the traditional ones—no wonder their popularity grows. First of all, they can save you a lot of time and money, which are both crucial to your company’s success when directed correctly; you won’t have to worry about trivial things, such as maintenance, technicians, or training. Additionally, PBX systems provide better security, improved, almost unlimited accessibility (all you need is an internet connection), and easy expendability in case of any company changes.
With the right provider, a hosted PBX system will undoubtedly help you worry less and focus on more important tasks, which will help your business thrive.